Shipping And Returns
Shipping
* See below delivery details for our comprehensive Shipping Policy.

Dispatch on orders is within 24-48 hours (business days only) of orders being processed.

Postage Options Delivery To Estimated Time Cost
Australia Post Standard Shipping Within Australia 2-6 business days

Free Standard Shipping on orders over $100


Flat rate of $10.00 on all orders under $100

Australia Post Express Shipping Within Australia 2-3 business days

Free Express Shipping on orders over $150


Flat rate of $12.00 on all orders under $150

Australia Post International Shipping Outside Australia NZ, USA – 5+ business days
UK – 6+ business days
China – 8+ business days

Please contact us for estimates for other locations

Flat rate of $10.00 on orders over $200


Flat Rate of $15.00 on orders over $150


Flat Rate of $20.00 on all orders under $150

Returns
Are you looking to return or exchange an item? No Problem! If you need to return an item because it is faulty or incorrect, please contact us.

Please note, we offer free returns on faulty items only. If your item has been damaged due to delivery or it is not according to its description, you have 2 business days to notify us of your intent to return and 10 business days to return it, from the date you received it.

All other returns/exchanges will require the customer to pay the return postage fees. You have 5 business days to notify us of your intent to return and 10 business days to return it, from the date you received it.

In order to return an item please email us at manager@jamsjewellery.com.au and we will send you an invoice for postage payment (if applicable) and our returns postage form to attach to your package. This will require you to provide your receipt number as proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item and notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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