FAQ
If you have any questions that are not answered below please contact us at info@jamsjewellery.com.au.
Shopping
As so many of our products vary in style and size, we have forgone a specific size guide. Instead, we have made our best efforts to give detailed information regarding size in our product descriptions. If you feel that you need further information in order to be sure of your pending purchase, please contact us.
Please contact us if there is an item that you love that is no longer available. While we are not able to guarantee anything, we will happily work with our suppliers to arrange to have any previously stocked items available for purchase again.
Please contact us via our contact page and we will be happy to assist you with any issues you may be experiencing. We endeavour to get back to you as soon as possible, but our aim is to ensure you receive feedback within no more than 48 hours (during the working week). If your dilemma is urgent, please call us and we will help you as quickly as possible.
Delivery
Please refer to our Shipping terms here (LINK to SHIPPING AND RETURNS)
You will be sent updates on your order’s progress, as well as tracking information to your email.
Shipping orders internationally may incur GST, customs and duty fees. As each country has differing tax laws, please contact your local customs service for further details. Please note Jams Jewellery is not responsible for the payment of these fees and will not refund/reimburse customers for any of these charges.
Returns
Please refer to our Returns Terms here (LINK TO SHIPPING AND RETURNS)
Once you post your return package it will take 2-6 days Australia wide, or 8+ days internationally, for us to receive it. Once received we will process your refund request within 3 days. Please note, if your refund is to a credit/debit card, the time funds take to reach your account will depend on your card issuer’s policies.
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